Terms of Service

Chapter 1 General Provisions

Article 1 (Purpose)

These terms and conditions are intended to set forth the rights, obligations, and responsibilities between the Company and users, as well as other necessary matters, in relation to the use of the inbound travel platform "GIPS" (the Website, mobile application, and all related services, hereinafter referred to as the "Services") operated by Trip Supporters Co., Ltd.

Article 2 (Definitions)

“Services” refer to all services provided by the company, including AI-based travel itinerary recommendations, matching quotes and bids with partners (travel agencies, suppliers, etc., hereinafter “partners”), and the brokerage of purchases for products such as accommodations, activities, tours, cultural experiences, K-Beauty, and K-POP merchandise through the Content Store, as well as all related services.

“A user” refers to members and non-members who use the services provided by the company in accordance with these terms.

“A member” refers to a person who has registered as a member by providing personal information to the Company, and who can use the services while continuously receiving information from the Company.

“A partner company” refers to a third party such as a travel agency, accommodation provider, activity supplier, or retailer that has entered into a separate affiliation agreement with the company and provides users with estimates, products, or services through its services.

An “AI recommendation service” refers to recommendation information—such as travel itineraries, destinations, and products—generated by an artificial intelligence model based on the information and other data entered by the user.

“A content store” refers to a sales channel within a service where users can browse and purchase products registered by a partner company or products directly handled by the company.

A “post” refers to information such as text, photos, videos, various files, and links that a user submits to the service while using it, including symbols, characters, voice, sound, images, and videos posted on the service.

Article 3 (Posting and Amendment of Terms)

The Company shall post the contents of these Terms and Conditions on the initial service screen or the connection screen so that users can easily understand them.

The Company may revise these Terms within the scope that does not violate relevant laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Electronic Transactions, and the Personal Information Protection Act.

When the Company revises the terms and conditions, it shall notify users of the effective date and the reasons for the revision on the initial service screen at least 7 days before the effective date (or 30 days in advance for changes that are disadvantageous or significant to users).

If the user does not agree to the application of the revised terms, the company may not apply the contents of the revised terms, and in that case, the user may terminate the service contract. If users do not explicitly express their refusal by the effective date after the notice of the revised terms, they shall be deemed to have agreed to the revised terms.

Article 4 (Rules Other Than the Terms and Conditions)

Matters not specified in these Terms and the interpretation of these Terms shall be governed by the relevant laws or customary practice, and the Company may establish separate operational policies and usage guidelines (hereinafter referred to as the “Detailed Guidelines”) for individual services, and the Detailed Guidelines shall apply together with these Terms. In the event of a conflict between these terms and the detailed instructions, the detailed instructions shall prevail.

Chapter 2 Membership Registration and Management

Article 5 (Membership Registration)

Users apply for membership by entering member information according to the procedures set by the Company and agreeing to these terms.

The Company may refuse to approve applications falling under the following items, or may terminate the service contract after the fact.

If it is not under the real name or if another person's name is used

If false information is provided or the required information requested by the company is not provided

If a child under the age of 14 has not obtained the consent of a legal guardian

If the user has previously lost their user status (excluding cases where the company has approved re-registration)

If it is determined that registering as a non-member would significantly interfere with the company’s technology

Article 6 (Changes to Member Information)

Members can view and modify their personal information at any time through the personal information management screen. If a member has changed the information provided during the membership application, they must update it online or notify the Company. The Company is not responsible for any disadvantages arising from failure to notify.

Article 7 (Member Obligations)

Members must comply with relevant laws and regulations, the provisions of these Terms of Use, the precautions hereby notified in relation to the use guide and services, and any matters notified by the Company, and must not engage in any acts that interfere with the Company’s business operations.

Members are responsible for managing their IDs and passwords and must not allow any third party to use them.

If a member's own ID is used fraudulently, they must immediately notify the company and comply with the company's instructions.

Article 8 (Withdrawal from Membership and Loss of Eligibility)

Members may terminate the service agreement at any time through the service withdrawal function or by requesting withdrawal from the company.

If a member falls under any of the following reasons, the company may restrict, suspend, or revoke the member's membership.

If false information was registered during the membership application

If it interferes with another user's use of the service or steals its information, thereby threatening the order of electronic transactions

If, by using the service, you engage in acts prohibited by law or these terms, or that are contrary to public order and good faith

If the service is used for malicious purposes against a partner or company (such as false reservations or unauthorized payment use)

Chapter 3 Service Use

Article 9 (Provision and Modification of Services)

The company performs the following tasks.

Provision of an AI recommendation service

Provision of partner quotation and bid matching services

Providing product information and facilitating purchases through a content store

Other tasks determined by the company

The Company may modify all or part of the services provided, depending on the content of the services and operational or technical needs, and in such cases will notify you in advance by specifying the changed service content and the effective date. However, in unavoidable cases, notification may be given afterward.

Article 10 (Suspension of Service)

The Company may temporarily suspend or permanently suspend the provision of services for reasonable reasons, including maintenance, inspection, replacement, or malfunction of information and communication equipment such as computers, communication disconnection, service upgrades, and the Company’s business decisions.

The Company shall not be liable, except in cases of intentional misconduct or gross negligence, for any damages suffered by users or third parties as a result of the suspension of service under the preceding paragraph.