よくある質問

You can receive a reset link via the email you registered with through the “Find Password” option on the login screen.

You can make changes directly in the personal information update menu on My Page, and some items may require identity verification.

After payment is completed, the reservation is finalized once you receive confirmation from the company (or the relevant partner), such as a reservation confirmation or voucher issuance. A reservation is not 100% guaranteed just by completing payment, and confirmation may be delayed or canceled due to partner circumstances (such as stock depletion).

The quotation provided by the partner may have an expiration period, and the final confirmed price may vary depending on the expiration of the period or changes in inventory and pricing at the time of booking. Please review the confirmed estimate again before final payment.

상품 설명과 실제 제공 내용이 중대하게 다른 경우 회사 또는 파트너사의 귀책사유에 해당할 수 있으며, 이 경우 환불정책 제3조에 따라 위약금 없는 환불 등 구제를 받으실 수 있습니다. 가능한 한 현장에서 사진·자료를 남기신 후 고객센터로 문의해 주세요.

Whether changes to a reservation are allowed and what fees apply vary depending on the partner’s policy. If you submit a request through the change request feature in the Customer Center or on the reservation detail page, our partner will review it and get back to you. If changes are not possible, you may need to cancel and rebook, and in that case, a cancellation fee may apply.

Except for products sold directly through the content store, in principle, the user and the partner company are the contracting parties, and the company provides the intermediary platform. The primary responsibility for the fulfillment of the product lies with the relevant partner company.

GIPS is an AI-based travel itinerary recommendation platform for inbound foreign travelers, as well as a matching platform for quotes and reservations with partners (travel agencies, accommodation providers, activity suppliers, etc.).

TripSupporters’ AI recommendation service applies proprietary AI inference technology that statistically and probabilistically generates itineraries and estimates tailored to users’ conditions (such as location, duration, theme, number of people, etc.) based on vast amounts of travel data. However, this is merely the result of reasoning to improve consistency, so prices, operating hours, locations, and the latest information may differ from reality. The detailed algorithms and model structures are related to trade secrets and patent applications, so they are not disclosed separately.

Non-members can view some information, but membership is required to save AI-customized recommendations, request quotes, and purchase or reserve products.

Yes, GIPS is a service designed primarily for foreign visitors. However, users must verify the payment methods, customs clearance, visas, and other relevant matters in their own country and South Korea’s laws.

If you contact our Customer Service Center ([email/phone number provided]), we will assist you in the order of receipt. Matters related to products and services directly provided by our partners are reviewed by the company and handled in coordination with the partner.

You may use electronic payment methods designated by the company, such as credit cards, overseas-issued cards, and simple payment services. Please check the available payment methods on the payment screen.

Yes, when paying with a card issued overseas, exchange rates and overseas transaction fees may apply, and these costs are borne by the user. You can check the exact amount through your card issuer’s billing statement.

Duplicate payments or incorrect payments caused by system errors are eligible for a full refund immediately upon confirmation. Please contact Customer Service with your payment details (order number, payment date and time) along with your inquiry. However, errors caused by system malfunctions of the payment gateway (PG) company or user-caused reasons (such as incorrect card information entry) will be handled after the cause is identified.

Payment information is not stored directly by the company, and is encrypted through a payment gateway (PG) that has been certified in accordance with relevant laws.

Refunds are processed within 3 to 7 business days after confirmation, and the processing time may vary depending on the payment method (card company, PG company, overseas cards, etc.).

After payment and reservation confirmation, an e-voucher will be issued via the email you registered or through your My Page.

In principle, refunds are not available after the voucher has been used (on-site presentation, check-in, entry, etc.). The eligibility and conditions for refunding unused vouchers are subject to the refund policy and the individual cancellation rules for each product.

Vouchers that have passed their validity period are, in principle, restricted from use and refund. Whether an extension of the validity period is possible depends on the partner company’s policy, so please contact customer service before it expires.

In principle, issuance errors are corrected free of charge after verification by the company or partner. However, errors caused by users entering incorrect information when making a reservation may be subject to restrictions on correction or reissuance, or may incur a fee.