Frequently asked questions
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When are hotel and à la carte reservations confirmed?
After payment is completed, the reservation is finalized once you receive confirmation from the company (or the relevant partner), such as a reservation confirmation or voucher issuance. A reservation is not 100% guaranteed just by completing payment, and confirmation may be delayed or canceled due to partner circumstances (such as stock depletion).
Are the prices received through estimates and bids in the AI scheduling system always valid?
The quotation provided by the partner may have an expiration period, and the final confirmed price may vary depending on the expiration of the period or changes in inventory and pricing at the time of booking. Please review the confirmed estimate again before final payment.
The content actually provided differs from the product I reserved.
상품 설명과 실제 제공 내용이 중대하게 다른 경우 회사 또는 파트너사의 귀책사유에 해당할 수 있으며, 이 경우 환불정책 제3조에 따라 위약금 없는 환불 등 구제를 받으실 수 있습니다. 가능한 한 현장에서 사진·자료를 남기신 후 고객센터로 문의해 주세요.
I would like to change the reservation details (number of people, dates, etc.) for the hotel and individual items.
Whether changes to a reservation are allowed and what fees apply vary depending on the partner’s policy. If you submit a request through the change request feature in the Customer Center or on the reservation detail page, our partner will review it and get back to you. If changes are not possible, you may need to cancel and rebook, and in that case, a cancellation fee may apply.
Who are the parties to a reservation agreement?
Except for products sold directly through the content store, in principle, the user and the partner company are the contracting parties, and the company provides the intermediary platform. The primary responsibility for the fulfillment of the product lies with the relevant partner company.