常见问题
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How do I receive a voucher?
After payment and reservation confirmation, an e-voucher will be issued via the email you registered or through your My Page.
Can I get a refund even after using the voucher?
In principle, refunds are not available after the voucher has been used (on-site presentation, check-in, entry, etc.). The eligibility and conditions for refunding unused vouchers are subject to the refund policy and the individual cancellation rules for each product.
The voucher has expired
Vouchers that have passed their validity period are, in principle, restricted from use and refund. Whether an extension of the validity period is possible depends on the partner company’s policy, so please contact customer service before it expires.
The voucher details (name, date, etc.) were issued incorrectly.
In principle, issuance errors are corrected free of charge after verification by the company or partner. However, errors caused by users entering incorrect information when making a reservation may be subject to restrictions on correction or reissuance, or may incur a fee.